TERMS AND CONDITIONS OF BOOKING Lift passes and Gondola tickets – VOSS RESORT/VOSS GONDOL

These general terms and conditions shall apply between Voss Resort AS/Voss Gondol AS (hereafter “VR”/“VG”) and any party who, themselves or through others, enters into an agreement with VR and/or VG on the basis of a valid confirmation (the guest). Such agreement may concern accommodation, lift passes, gondola tickets, activities, the purchase of other products and services or a combination of the above.


Agent with responsibility for lift passes:
Voss Resort Fjellheisar AS, Evangervegen 3, NO-5704 Voss, Norway
Org. no.: 959 031 517, e-mail: fjellheisar@vossresort.no, telephone: +47 47 00 47 00

Agent with responsibility for gondola tickets:
Voss Gondol AS, Evangervegen 3, NO-5704 Voss, Norway
Org. no.: 916 271 557, e-mail: post@vossgondol.no, telephone: +47 47 00 47 00




YOUR RESPONSIBILITIES WHEN BOOKING
Before making a final booking, you should read and familiarise yourself with the important information about the product in question. It is your own responsibility to ensure that your purchase meets your wishes. You are also responsible for ensuring that your booking is in accordance with these terms and conditions.

COMPLETING YOUR BOOKING
Once you have correctly completed your online booking, you will receive a confirmation by e-mail. The confirmation will contain full details of your purchase, and can be brought with you.
In any of the following cases, the booking has not been completed and is not valid:
If you have not received a confirmation e-mail or a booking confirmation/booking number.
If the card payment was interrupted for some reason and payment did not take place.
If the amount was not deducted from your account because the payment was not completed or was incorrect. The provisional reservation was subsequently cancelled and the purchase was invalid.
If you have any doubts as to whether your booking was completed correctly, please contact us.

PROVISOS
VR/VG and our subcontractors are not liable for weather conditions, closed facilities or other conditions that are outside our control. We reserve the right to correct any errors in our pricelists, service descriptions, websites or other printed information about our services, and to make any necessary changes.

DATA PROTECTION
By registering your personal information, you consent to VR/VG using that information for the fulfilment of VR/VG’s obligations towards you. We store customer data in accordance with Norwegian law.

CHANGES TO TAXES AND FEES
If taxes and/or fees are changed, thereby resulting in increased costs to VR/VG after the booking has been made and paid for, the price to you may be increased accordingly. You will be informed of any price change without delay.

FORCE MAJEURE
Both parties are entitled to cancel the agreement if the event cannot be held due to war, natural disaster, employment market conflicts, lasting interruptions to water or energy supplies, fire, epidemics/pandemics or other similar major incidents that neither party could have foreseen or prevented.

DISPUTE RESOLUTION
Please contact the appropriate service provider if you wish to make a complaint about a booked event. If you and VR are unable to reach agreement, any dispute regarding a previously made agreement shall be resolved by application to Bergen District Court.

LIFT PASSES/GONDOLA TICKETS
To purchase a lift pass, you must have a key card. You can charge up your key card the first time you pass through the lift turnstile. The key card is for your personal use only. At the bottom of the card is a number (e.g. 01-1614 7200 2500 3445 8000-01) that must be used on our online payment solution to charge up the key card with the lift pass you want.

All children up to the age of six years must have their own key card, even though they can ski free of charge along with their guardians.

Season passes, annual passes and 10-day passes are only valid if a photo of the pass holder is clearly visible on the pass.
These passes are for your personal use only and must not be lent to others. In the event of misuse, the pass will be confiscated or a fee of NOK 1,500 will be charged.

USE OF LIFT PASSES
Unless otherwise specified, all lift passes - with the exception of punch cards and single-trip tickets - are for your personal use only and must not be handed over or loaned to others, otherwise the pass may be confiscated. You should be able to show identification at all times to prove that you are the legitimate holder of the pass. You should present your pass unprompted where checks are being carried out.

We can only replace lost passes if your personal data was registered when the lift pass was purchased, and if it is possible to block the lost pass. The resort owner may charge an administration fee to issue a new pass.
If your lift pass is damaged through normal use, you will be entitled to be issued with a new pass.
In the event that you, as a pass holder, are involved in or witness to any accident, you will be required to provide identification, including your name and telephone number.

CANCELLING OR CHANGING PURCHASED LIFT PASSES/GONDOLA TICKETS (INCL. GIFT CARDS)
When you buy a lift pass or gondola ticket (including gift cards) online, there is no right to cancel, change or refund, with reference to the Cancellation Act §22 letter m). This also applies to packages and promotions that contains fixed dates or lift tickets on a specific date attached to an event.
Further, the Cancellation Act does not apply to the sale of lift passes or gondola tickets from ordinary sales locations, e.g. ticket offices or ticket machines.
Tickets and lift passes that can not be used due to bad weather or poor conditions, are not refunded.

REFUNDS IN THE EVENT OF ILLNESS OR INJURY
In the event of illness or injury, you may request a partial refund of the cost of the pass, representing the time for which the pass could not be used. You may be asked to provide a medical certificate as proof of the illness or injury. The pass should be returned as soon as possible, in accordance with the guidelines for the use of lift passes published by ALF (the Norwegian Ski Lift Association)

PENALTIES IN THE EVENT OF MISUSE OF LIFT PASSES OR VIOLATION OF THE ALPINE RULES FOR THE CONDUCT OF SKIERS AND SNOWBOARDERS
If passholders misuse lift passes, violate the Alpine rules of conduct, fail to comply with the instructions in lifts and on descents, ski when under the influence of alcohol or drugs etc., this may result in lift passes being confiscated or blocked, the imposition of fines or additional fees, expulsion from the resort and/or being reported to the police.
Misuse of lift passes includes using the wrong pass (adults using children’s passes), using someone else’s pass, or using a counterfeit or stolen pass.

PAYMENT
We use a payment solution from Netaxept, allowing you to pay by Visa or Mastercard. No unauthorised third party will be able to access your personal details, because Netaxept utilises a Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your device and Netaxept, allowing information to be securely transferred without any unauthorised party being able to read it in transit. The transaction itself is processed by Elavon, ensuring that all transactions are secure.
Lost tickets will not be replaced.

CANCELLING OR CHANGE PURCHASED GIFT CARDS
When you buy a gift card online, there is no right to cancel, change or refund, with reference to the Cancellation Act §22 letter m) . This also applies to packages and promotions that contains fixed dates, or lift tickets on a specific date attached to an event.
Further, the Cancellation Act does not apply to the sale of gift cards from ordinary sales locations, e.g. ticket offices or ticket machines.